We cannot edit orders that have already been generated. If you have made a mistake with your order simply send us an email quoting your order number. If the order has been not been dispatched we can cancel the entire order and issue a full refund. You can then resubmit a new order in the normal way. If the order has been dispatched we will not be able to issue any refund until it has been returned to us.
If you have a special order request please email us the details of what you require. Remember to send us a contact number in the email. We will then agree with you on what to do and ensure that all school uniform guidelines are adhered to. Please note that there may be additional charges for special orders.
For logistical reasons all orders must be placed via our website unless it is a special order as noted above.
Our instore fitting rooms are fully operational.
If you have placed an incorrect order please see below:
When you become aware of your error simply send us an email to firstname.lastname@example.org quoting your order number, we can cancel the entire order and issue a full refund, if the order has not been dispatched. You can then resubmit an additional order in the normal way.
If your order has been dispatched and you become aware of your error then you can return the item to the store that stocks your school uniform for an exchange or refund. Alternatively, you can use our FREE RETURNS SERVICE and receive a full refund.
If The Schoolwear House dispatches an order incorrectly please immediately email email@example.com to arrange a return and the dispatch of the correct order.
Once you have completed the order process you will receive a confirmation email. Please ensure that the email address and phone number entered during the ordering process are correct. If you have not received the confirmation email we advise that all customers check their SPAM / JUNK folders before contacting The Schoolwear House.
If you are unsure about sizing please refer to the individual sizing guides attached to each product on our website. There is additional advice on measuring your child on our Sizing Help Page.
Alternatively, you can return the item to the store that stocks your school uniform for an exchange or refund.
To avoid disappointment, it is advisable to check the website for stock availability of the item you want to exchange before arriving in store.
We endeavour to pick, pack, dispatch and deliver all online order within 3 working days.
Due to the large volume of orders during our busy back to school period (July-September) this process can take up to 5 working days.
Once your order is completed you will receive a confirmation email.
On occasion we may suffer a stock-out which means some items that you require may be temporarily unavailable.
We will endeavour to complete your order as soon as possible and will dispatch any outstanding items as soon as they are back in stock.
If you have any queries regarding delivery dates on any item ordered but not delivered please email info@schoolwearhouse with your query and online order number.
If you believe that the goods you have received are faulty, please email our customer services team on firstname.lastname@example.org. Faulty items should be returned as soon as possible, but no more than 28 days from date of purchase.
If the item(s) are considered to be faulty due to a manufacturer fault, the items will be replaced like-for-like or a refund will be given at the purchase price.
If an item is out of stock please enter your email address in the box provided on the product/size you require and you will receive an email notification when the item is back in stock.