Your satisfaction is our priority. If you are not satisfied with your purchase or simply change your mind, we are happy to accept your return for an exchange of product or a full refund using the original payment method. To make a return please complete and include the form at this link with your returned goods. This will enable us to determine if you require a refund or exchange of goods. Thank you.
Please note, Schoolwearhouse online are not responsible for shipping costs for unwanted goods/exchanges, we are only responsible for shipping costs on product defect or a mistake on our part.
To obtain a full refund or exchange items must be
· Returned to us within 14 days of receipt of your order.
· In a saleable condition.
· In original packaging.
· Have all tags / labels still attached.
Orders can be returned as follows
a. To one of our retail stores – refunds can be processed in any store but exchanges can only be done in the store that stocks your particular school uniform. Please check our website to see where your uniform is stocked.
b. By DPD by following the following link. DPD Returns... then click Continue as guest and select The Schoolwearhouse.
c. By Post
The Schoolwear House
Please include a copy of your original order confirmation in all returned packages.
Without a copy of the original order we will be unable to trace the returned items to you and will be unable to process a refund or exchange
Return Shipping costs are non-refundable unless the return is as a result of a product defect or a mistake on our part.
Where a return is as a result of a product defect or a mistake on our part we will refund you the cost of reasonable shipping charges if you include a receipt with your returned package.
For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.
Please email us at firstname.lastname@example.org if you have any questions or concerns.
Our returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought online with a valid receipt within 14 days of receipt of your order.
The following items are excluded from this returns policy:
3. Base layer shorts
5. Customised Clothing
6. Hair Accessories
7. Water Bottles
8. Face Masks
This returns policy does not affect your statutory rights.